Often, when you ask a technical question, it really requires a technical answer.
However, when asking these on forums or social media, you often get a Sermon back instead.
Welcome Back Phil Zeo
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Your Source for EVERYTHING in Audio Engineering
Oh wow. I resonated with so much in this podcast even though I’m definitely a noob with recording.
You think the gearslutz forums are bad, you should work in tech support customer service.
It’s one thing when customers have communication barriers. I expect that and it’s my job. It’s when coworkers do this weird trying-to-help-but-not-knowing-the-answer thing that drives me nuts. I work from home and it’s all chatroom communication so I’m sure that makes it much worse.
I came up with a good metaphor:
Me: “I’ve changed a lot of brakes before, but my new car has these weird types of brakes. Can anyone point me to the direction of a manual where I can find the size of the pads?”
Them: “Have you removed the tire?”
*sets building on fire*
*grabs stapler*
*runs*
That’s it!
So frustrating….really thinking of doing a few like that “rslash” channel where I could just read questions and responses where they should have just said ” I Don’t Know”